Privacy & Cookies

Privacy Policy – Aelia Villes Kefalonia

Your privacy matters to us

At Aelia Villes Kefalonia, we value the trust you place in us when you share your personal information. We are committed to protecting your privacy and handling your data responsibly, transparently, and securely.

This privacy policy explains what personal data we collect, how we use it, and what rights you have regarding your information.

Who we are

Aelia Villes Kefalonia
Chavdata, Kefalonia, Greece
Email: info@aeliavilles.gr
Website: www.aeliavilles.gr

What information we collect

When you contact us, make a booking, or use our website, we may collect the following information:

• Personal details: your name, email address, phone number, and postal address

• Booking information: arrival and departure dates, number of guests, special requests or preferences

• Payment details: only the information necessary to confirm and process your booking (handled securely via our payment provider)

• Communication data: messages or inquiries you send to us via email, form, or phone

• Website usage data: non-identifiable information collected through cookies or analytics tools (see our Cookie Policy for more details)

How we use your information

We use your personal data only for legitimate and specific purposes, such as:

1. Managing bookings and reservations
   To process your booking, send confirmations, and prepare your stay.

2. Customer communication
   To respond to your inquiries, send important updates about your booking, or provide support before and during your stay.

3. Improving our services
   To analyze how visitors use our website and make it easier to use and more relevant.

4. Marketing (optional)
   With your consent, we may send you occasional updates, offers, or newsletters. You can unsubscribe at any time by clicking the link in the email or contacting us directly.

How we protect your data

We take appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse.
All sensitive data (for example, during online booking or payment) is transmitted through secure SSL encryption.

We only share your data with trusted service providers when necessary to complete your booking — such as payment processors or local partners — and only under strict privacy agreements.

How long we keep your data

We retain your data only as long as necessary to fulfill the purposes described above, comply with legal obligations, or resolve disputes.
After that, your data is safely deleted or anonymized.

Your rights

You have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of your data (when legally possible)

• Withdraw your consent for marketing communications

• Request that we limit or stop processing your data

To exercise any of these rights, please contact us at info@aeliavilles.gr.

If you believe that your personal data has not been handled properly, you also have the right to contact the Hellenic Data Protection Authority (HDPA) via www.dpa.gr.

Third-party services

Our website may use third-party tools such as Google Analytics or booking systems to improve your experience.
These providers may process data on our behalf under strict privacy terms and never for their own marketing use.

We do not sell, rent, or trade your personal data to third parties.

Updates to this policy

We may update this Privacy Policy from time to time to reflect new legal requirements or service improvements.
The latest version will always be available on our website.